SEN Parent Support Group™

Privacy Notice

1. Who We Are

SEN Parent Support Group™ is a grassroots organisation supporting families navigating SEND systems.

• Contact: andrea@senparentsupportgroup.org

• Data Protection Lead: Andrea Dixon-Boldy

2. What Personal Data We Collect

We may collect:

• Names, email addresses, and contact details

• Purchase history (e.g. webinar bookings, CPD training)

• Feedback or survey responses

• Uploaded documents for mentorship or draft reviews

3. How We Use Your Data

We process personal data to:

• Deliver training and resources

• Respond to enquiries and provide mentorship

• Issue CPD certificates

• Improve our services and content

4. Lawful Basis for Processing

We rely on:

• Consent (e.g. newsletter sign-ups)

• Contractual necessity (e.g. webinar purchases)

• Legitimate interests (e.g. improving advocacy tools)

5. Data Sharing & Transfers

• We do not sell or share your data with third parties.

• We use secure platforms (e.g. PayPal, Google Workspace) to process payments and communications.

• No data is transferred outside the UK unless securely encrypted and compliant with UK GDPR safeguards.

6. Data Retention

• Personal data is retained for up to 2 years after your last interaction, unless a longer period is required for legal or safeguarding purposes.

• You may request deletion at any time.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Rectify inaccuracies

• Request erasure

• Object to processing

• Withdraw consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Children’s Data

We do not knowingly collect data from children. All interactions are intended for parents, carers, or professionals.

9. Cookies

Our website may use cookies to improve user experience. You can manage cookie preferences via your browser settings.

10. Contact Us

For data queries or to exercise your rights, please email:
📧 andrea@senparentsupportgroup.org