Effective Date: 19/12/2024

At SEN Parent Support Group, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website, https://senparentsupportgroup.org/ (the “Website”). By using our Website, you agree to the practices described in this policy.


1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Payment details (for bookings or subscriptions)
  • Address (if provided)

b. Non-Personal Information

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited and time spent on the Website

c. Sensitive Information

For specific services (e.g., booking diary consultations), we may collect sensitive information directly relevant to the support we provide. This will always be done with your explicit consent.


2. How We Use Your Information

We collect your information to:

  1. Provide and improve our services.
  2. Process bookings, payments, or registrations.
  3. Communicate with you about our services, updates, and support.
  4. Personalize your experience on our Website.
  5. Ensure compliance with applicable laws and regulations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

  • With trusted third-party service providers for payment processing or website functionality.
  • To comply with legal obligations, court orders, or government requests.
  • If necessary, to protect our rights, property, or safety.

4. Cookies and Tracking

Our Website uses cookies to enhance user experience and analyze Website traffic. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings, but doing so may limit your access to certain features of the Website.


5. Data Security

We implement robust security measures to protect your data, including encryption and secure servers. However, no online platform is 100% secure. By using our Website, you acknowledge the inherent risks of sharing information online.


6. Your Rights

Under the General Data Protection Regulation (GDPR) or similar applicable laws, you have the following rights:

  • Access: Request a copy of your personal information.
  • Rectification: Update or correct your information.
  • Deletion: Request deletion of your data (“right to be forgotten”).
  • Restriction: Limit the processing of your information.
  • Data Portability: Receive your data in a machine-readable format.
  • Withdraw Consent: Withdraw your consent to data processing at any time.

To exercise any of these rights, please contact us at info@senparentsupportgroup.org.


7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing your data.


8. Children’s Privacy

Our services are designed for adults and parents. We do not knowingly collect personal data from children under the age of 13. If you believe your child has provided information to us, please contact us immediately at info@senparentsupportgroup.org.


9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last Updated” date at the top. Please review this page periodically for any changes.


10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

SEN Parent Support Group
Email: info@senparentsupportgroup.org

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